Refund Policy

1. Try before you buy

Every new TV gets a free trial with all features. Please use it to check that Ba2 Player works with your TV and your playlist before purchasing.

2. Refund requests

If something is not right, email ba2iptv@batuhan.org within 14 days of purchase with your device code. We review every request and, where a technical problem on our side cannot be fixed, refund the payment in full.

Problems caused by a playlist provider (for example an expired or unavailable playlist) are not a fault of the software and are generally not eligible for a refund.

3. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Depending on your bank this can take 5–10 business days. The license on the TV ends when the refund is issued.

4. Statutory rights

This policy does not affect any rights you have under consumer protection law in your country.